Terms of
Service

Updated: October 29, 2026

About These Terms

These Terms of Service apply to your use of the 123 Glass Company website and describe general conditions for requesting and receiving our services. Please read them before using the website or arranging work. Terms agreed for a specific job, including the estimate, work authorization, invoice, and applicable warranty, also apply.

1. About our business

123 Glass Company provides auto glass and related vehicle services at 5705 S 60th Street STE 110, Omaha, NE 68117. Work is performed in-shop. Service availability depends on the vehicle, required parts, and the work involved.

2. Website information

Our website provides general information about our services. Vehicle requirements, repair options, parts, prices, and availability must be confirmed for the specific job. Website descriptions and typical completion times are estimates rather than guarantees for every vehicle or situation.

We aim to keep the website accurate and available, but information may contain errors or become outdated, and access may occasionally be interrupted. Please contact us to confirm information that affects your service decision.

3. Estimates and work authorization

Please provide accurate contact and vehicle information, including the VIN when requested. Estimates are based on the information available, the parts required, and any inspection needed. If inspection reveals additional damage, corrosion, incorrect parts, or other conditions affecting the job, we will discuss any necessary changes in scope or price with you and obtain authorization before performing additional work.

A website inquiry or quote request does not by itself authorize repairs. The agreed work and price are confirmed directly with you.

Warranty & Customer Care

7. Warranties and repair results

Our Warranty and Rock Chip Repair Policy describes our lifetime workmanship warranty, qualifying chip repair coverage, exclusions, and the process for requesting warranty service. Chip and crack repair results vary, and repaired damage may remain visible.

These general terms do not reduce or replace our published warranty, any warranty specifically agreed for your job, or rights and remedies available under applicable law. Please contact us about a workmanship or repair concern so we can inspect it.

8. Customer communications

When you request information or arrange service, we may respond using the contact details you provide. Communications may include estimates, scheduling, service updates, invoices, or warranty follow-up. A service inquiry does not enroll you in promotional messaging.

For text conversations, message frequency depends on your inquiry, and standard message and data rates may apply. Where supported, reply STOP to stop text messages. You may also contact us directly for assistance or to request another way to communicate.

9. Privacy

Our Privacy Policy explains how we collect, use, and protect customer information. Please do not submit payment card numbers, Social Security numbers, or other sensitive personal information through website forms or messages.