Auto Glass FAQ Hub
Browse common auto glass questions by service below. For the most detailed, service-specific answers, open the full service page linked in each section.
Still not sure? Contact 123 Glass Company and we’ll point you to the right service and next step.
Windshield Replacement FAQs
How long does a windshield replacement take?
Most windshield replacements take about 90 minutes from start to finish, including safe drive-away time.
Is it safe to drive right after replacement?
Yes. We follow adhesive manufacturer Minimum Drive-Away Time (MDAT) requirements so the vehicle is safe when returned.
Do modern vehicles require calibration after windshield replacement?
If your vehicle has a forward-facing camera or ADAS features, calibration is required after replacement.
Windshield Chip & Crack Repair FAQs
How do I know if my windshield chip can be repaired?
Chips about the size of a quarter or smaller are typically repairable. Larger damage is evaluated case-by-case.
How long does windshield chip repair take?
Most standard chip repairs are completed in 30 minutes or less.
Is chip repair covered by a warranty?
Standard-size chip repairs include a lifetime warranty. If a qualifying chip spreads, the repair cost may be applied toward a replacement with us.
Auto Glass Repair FAQs
What kinds of problems fall under auto glass repair instead of full replacement?
Auto glass repair covers smaller issues like loose trim, mirrors, rattles, and window hardware problems that don’t always require new glass.
Do I need an appointment, and what happens when I bring my vehicle in?
An appointment is recommended. We inspect the issue, confirm whether repair is realistic, and explain options before work begins.
Can you use parts I already have for my repair?
In many cases, yes—except windshields. We’ll confirm customer-supplied parts are safe, correct, and undamaged before using them.
Side Glass Replacement FAQs
How long does side glass replacement take?
Most side glass replacements are completed in under an hour. Time varies by vehicle design and window configuration.
Can I drive immediately after side glass replacement?
Yes. Side glass does not have a safe drive-away time requirement like a windshield.
Will the replacement glass match factory tint?
Yes. Replacement glass matches factory tint specs when applicable (privacy tint, green/gray tint, etc.).
Rear Glass Replacement FAQs
What does rear glass replacement include?
We remove the damaged glass, clear broken glass, prep the opening correctly, and install new rear glass to help prevent leaks and wind noise.
Do you replace power sliding rear windows (rear truck glass)?
Yes. We replace rear truck glass that includes a power sliding window and seal it properly.
Is rear glass replacement covered by your warranty?
Yes. Our lifetime craftsmanship warranty applies to rear glass installation work. See full warranty details.
Power Window & Regulator Repair FAQs
What are the most common signs of a failing window regulator or motor?
Stuck windows, crooked movement, slow/jerky travel, clicking/grinding/popping sounds, or glass dropping into the door.
Can you diagnose the problem before replacing parts?
Yes. We test the motor/regulator/switch circuit first so you don’t replace the wrong component.
Do you repair power windows in-shop only?
Yes. All power window and regulator work is done in our Omaha shop for quality control and safety.
Windshield Leak Repair FAQs
What causes a windshield to leak?
Common causes include poor prior installation, failing sealant, damaged moldings, or corrosion around the opening.
Can a leaking windshield be resealed, or does it need to be replaced?
It depends. Some leaks can be resealed; others require replacement if the glass or opening is compromised.
How do you find the exact source of the leak?
We do a controlled inspection and water test to pinpoint the leak source and avoid guesswork.
Windshield Rust Repair FAQs
What causes rust around a windshield?
Long-term moisture exposure, past leaks, or poor prior installations that allowed water to sit in the pinch-weld area.
Can you install a windshield if there is rust?
Often, yes for light to moderate rust. Severe rust with holes may require body shop metal repair first.
Do you provide estimates for windshield rust repair?
Yes—rust varies by vehicle, so the first step is an inspection to confirm what’s realistic.
Commercial & Fleet Auto Glass FAQs
Do you provide fleet auto glass service in-shop only?
Yes. All fleet work is performed in our Omaha shop for consistent quality and controlled conditions.
Can you help minimize downtime for our vehicles?
Yes. We schedule work around your operation and rotate units through the shop to keep vehicles in service.
Do newer fleet vehicles need calibration after windshield replacement?
Some do. If vehicles have cameras/ADAS, calibration may be required. We’ll confirm during scheduling.
ADAS Windshield Calibration FAQs
Do vehicles with cameras or driver-assistance systems need calibration after windshield replacement?
Many do. Calibration requirements depend on the vehicle’s equipment and manufacturer procedures. When calibration is required, we confirm it by VIN and follow the appropriate process.
How do I know if my vehicle needs calibration?
The fastest way is your VIN. When you schedule, we can confirm what your vehicle requires.
Does calibration vary by vehicle?
Yes. Some calibrations are dynamic, some are static, and some situations can require both.